Shipping policy

Last updated: August 29, 2026

Order processing

Orders are prepared within 1–2 business days, Monday through Friday, excluding public holidays. Processing time is separate from carrier transit time.

United States

Orders to the United States are fulfilled from our New Jersey facility and ship free via USPS. Estimated carrier transit time is 1–3 business days after processing. Tracking is provided when the order ships.

United Kingdom

Orders to the United Kingdom are fulfilled from our United Kingdom facility and include free tracked standard shipping. Estimated carrier transit time is 1–3 business days after processing.

European Union

Orders to supported European Union destinations available at checkout, including Romania, are fulfilled from our United Kingdom facility. Standard tracked shipping is $12.90 per order. Estimated carrier transit time is 2–5 business days after processing.

Delivery estimates

Delivery windows are estimates and are not guaranteed. Remote-area, customs, weather and carrier delays may extend delivery time.

Customs, duties and taxes

International customers are responsible for import duties, VAT, taxes, brokerage fees and other charges assessed by the destination country unless checkout clearly states otherwise. The recipient is responsible for complying with local import rules.

Address accuracy

Please review your delivery address before placing an order. Contact hello@orvasco.com immediately if a correction is needed. We cannot guarantee changes after processing begins.

Undeliverable or refused packages

If a package is returned because the address was incorrect, delivery was refused or required charges were not paid, any refund may be reduced by the original shipping cost, return carrier fees and other non-recoverable charges where permitted by law.

Damaged or missing shipments

Inspect the package on arrival. If an item is damaged, incomplete or marked delivered but cannot be located, email hello@orvasco.com promptly with your order number and photographs where applicable. Keep the product and all packaging while we review the claim.

Questions

Email hello@orvasco.com for delivery assistance.